Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111Textphone and Minicom users please prefix 18001 prior to dialling. Merseyrail Contact Number. A number of Cheshire train services have been cancelled. Name (required) Email (required) Comment (required) Submit. Initial complaints should be directed to Merseyrail directly. © 2019 TheComplaintPoint.co.uk. Additional Comments: 2017 - New rate of pay £40,355 for PQDs for first 2 years then full Drivers rate. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday Mersey Tunnels Fast Tag top up and account queries. Click here to send us a tweet. If customers need information in audio, large print or braille formats we will produce these on demand. If you would like to request a refund or compensation please click here for more information and submit a claim via our website or visit any staffed Merseyrail station. There is disruption to Merseyrail services due icy conditions. Page last updated: 11/01/21 Rethink Travel - how you can help keep everyone safe. If you agree with their decision, then we have to act on what they say. Tweet Merseyrail Comments. Share ; Comments; By. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. Join Yahoo Answers and get 100 points today. Call Customer Services on 0151 555 1111. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Working together to deliver a world class railway to our local region Merseyrail is both a British train operating company (TOC) and also the name of a commuter rail network, in Merseyside, England.It is part of the National Rail network. Search for: Contact. Twitter; Plan your Journey; Tickets & Passes; Buy Day Saver Online; Destination Merseyside; About Merseyrail; News; Contact Us . (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: Rail House, Lord Nelson St, Liverpool L1 1JF, UK. Company status Active Company type Private limited Company … It’s free to use their services and they are independent of the rail industry. Mersey Ferries queries, bookings and timetable information. Contact Us; Search. Home » Merseyrail complaints email & Phone number. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. If that’s the case, then they’ll contact you to let you know. This is an excellent prospect for Stadler UK, which supports the maintenance of all Stadler trains with efficient and versatile services. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. The Rail Ombudsman is there to help resolve [on going complaints/disputes] between us and our [customers/passengers]. Telephone: 0330 094 0362 (Monday to Friday 08:00 - 20:00, Saturday and Bank Holidays 08:00 - 13:00 excluding Christmas Day), Website: (including online chat): www.railombudsman.org, View Frequently Asked Questions (FAQs) page and privacy policy online www.railombudsman.org. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Follow Blog via Email. 0151 555 1111 . [13] For any Prosecutions & Penalty Fares queries: 0151 434 4535 Comments Form; Complaints Form; Refunds and Compensation Form; Refunds and Compensation; Send us a Question; Service Updates; Ask the Manager; Notice: Click here for the latest COVID-19 Information ; Twitter; Search Site. Olivia Williams . This livery is unique to unit number 508111. The Northern line is one of the two Cross-city route commuter rail lines operated by Merseyrail, based on Liverpool in Merseyside, England, with the Wirral Line being the other. We apologise for any inconvenience this may cause. Merseyrail Good Communications (January 2014 –): six different designs, half with a yellow background, and half with a brushed metal background, applied with each set having one yellow side and one brushed metal side. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. We have withdrawn the rail timetable leaflets, as both the Northern and Wirral Line services are currently operating to temporary timetables with reduced frequencies and remain under constant review. They will help us both to try to reach an agreement, but if this doesn’t happen, they will make a decision based on the evidence they’ve received. Both sides have lifestyle text, in a rounded font, and graphics along a lower railway map-type stubbed stripe. LOCAL JOURNEY INFORMATION, FARES AN TRAIN TIEMES / TRAVELINE CONTACT. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. If you don’t please contact us. Trending Questions. Buy tickets for Merseyrail. Initial complaints should be directed to Merseyrail directly. The health and safety of both customers and staff is a number one priority for Merseytravel. Jump straight to the station you are looking for using our Quick Search. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. Plan your journey using our journey planner to find the nearest stations, train times and ticket prices We will endeavour to respond to your request as soon as possible. The core of the network is formed by two dedicated electrified lines known as the Northern Line and the Wirral Line, which run underground in central Liverpool and Birkenhead. Why is taking a train as expensive as a a plane ? 1/5th will be banked: ASLEF Charter Achievements: Clean salary: Yes. We aim to deliver a world class service to our customers in everything we do. London Midland complaints email & Phone number, London Luton Airport complaints email & Phone number, Stansted Express complaints email & Phone number, East Midlands Trains complaints email & Phone number. Merseyrail Electrics had a fleet of four Class 73/0 locomotives (numbers 73 001, 73 002, 73 004*, 73 005 & 73 006), based at Birkenhead North TMD, for use on shunting and other departmental duties. reply or acknowledge your communication within 5 working days of receipt (in the case of completing this form, you should receive an email within a few moments of pressing the submit button). Get verified information about Merseyrail complaints email & Phone number. Please give us the opportunity to try to resolve your complaint. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). They will independently review your complaint and where appropriate, follow things up on your behalf. With your permission we are happy to liaise with carers, guardians and support workers on your behalf. Next accounts made up to 9 January 2021 due by 9 October 2021. Enter keyword; Menu. Source(s): https://shrinkurl.im/a9Yyu. It you contact us we will: Some queries may need to passed to Merseytravel. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Menu Skip to content. Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. Merseyrail needed to make vital improvements to its platforms at its many stations in and around Liverpool, but the franchise knew its work would disrupt passengers’ journeys. Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. The "difficult decision" to reduce services has been made after an increasing number … A third line, the City Line, is not owned or operated by Merseyrail, however stations inside Merseytravel's area are branded as Merseyrail.All three lines are funded by Merseytravel. Trending Questions. WEST Kirby and New Brighton line rail services will be reduced in frequency from next week because of an increasing number of Merseyrail staff needing to isolate or shield as a result of COVID-19. Visit Customer Services. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. Click here for full details of Merseyrail's Complaints Handling Procedure. no more than 12 months have passed since we sent you our final response. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Accounts. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Please click here for further information. Additions: PQD - £43,417.00: Next Claim: Jan 2021: Rest Day Working Sanction: No sanction beyond 29/12/18. Get your answers by asking now. Merseyrail. Merseyrail has amended its timetables following the second lockdown announcement. Stadler provides a train maintenance service for a growing number of clients in the UK. We provide a variety of information and assistance for people with sensory impairments. The Customer Relations Team. LOCATION. Mersey Ferry Bookings - 0151 330 1003 (7am-8pm Monday - Friday, 8am-8pm Saturday, Sunday and Bank Holidays) Mersey Ferry Timetable Enquiries - 0151 330 1000 … send you a full response within 20 working days. Merseyrail is a partly underground commuter rail network and train operating business. Please contact us with details if required. Contact Us; Search. We need money to operate the site, and almost all of it comes from our online advertising. We also operate a dedicated assisted travel service, to support those customers who need assistance when travelling. We also have an assistance line for Textphone and Minicom users. 0871 200 2233 = 01236 634361 / 01236 634364. 28 October 2019. Current Pay: £50,250.00 . Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train services. Alternatively you can also complete the form at the bottom of this page or call our Customer Relations team on 0151 555 1111 Monday to Friday 7am - 7pm. Complaint via Phone number : 0151 555 1111, Complaint via  Support Form : Merseyrail Support Form, Merseyrail complaint website : www.merseyrail.org, Rail House, Lord Nelson St, Liverpool L1 1JF, UK, Also Read: London Midland complaints email & Phone number. All completed forms are sent to the Merseyrail Customer Relations team who will be in touch as soon as possible. 0 0. bluenoxid.co.uk. 275 were here. Join . It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Ask Question + 100. There are full contact details and information about the complaint procedures on the Merseyrail website. 0 0. There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. Company status Active Company type Private limited Company Incorporated on 21 January 2002. More contact number’s of Merseyrail For any Prosecutions & Penalty Fares queries: 0151 434 4535 Local journey information: 0151 330 1000 Our new payments website allows you to find and pay the outstanding balance on your notice. … The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). PENALTY FARES QUERIES. MERSEYRAIL INFRACO LIMITED. Merseyrail complaints contacts. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. Full details on Merseyrail: train timetables, email and phone contact numbers, restrictions and rail engineering works. 08:58, 31 DEC 2020; News. Rail replacement buses will run where possible but delays are likely due to poor road conditions. 0151 702 2345. 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